Due to production processes, all orders go through the following process:
#0 Ordering Process - consultation or custom order
#1 Payment Processing - payments received
#2 Sourcing Process - where materials to produce the unit are secured
#3 Customizations Process - sizing, hairline, chemical processing etc.
#4 Finishing Touches Process - creative tweaks by stylist
#5 Shipping Process - shipping label created, Item shipped
How Orders are Handled:
Placing an order: A request for a customized wig is received 1 of two ways: either post-consultation or as a returning customer
Estimate Sent: An estimate for services is sent to the customer that requires approval
Invoice Sent: If estimate is accepted an Invoice is then sent to the customer
Partial Payment Received: If the customer pays a deposit only, and not the full balance, the order will fall into the sourcing process and will remain in this queue until balance is paid in full.
Full Payment Received: If a customer pays in-full, satisfying the entire invoice balance, the order is placed into the sourcing process (does not include shipping delays from our vendors).
Sourcing: Raw materials and/or chemicals are ordered or removed from inventory and set aside for a particular order number. Sourcing can take up to 16 days.
Customizations: include the processes like cutting, curling, details of the hairline and fitting alterations are completed. Customizations can take up to 16 days.
Finishing Touches: include any creative touches your stylist may deem necessary to complete the look
Shipping: once a wig is complete a shipping label will be generated, and it can take up to 8 days for the wig to leave Pink and Pouty's facility.
Delays: Always expect delays during high volume ordering (expected but not limited to October - December). Please note that certain Political activity often affect our production timeframes
EXPEDITED ORDERS: are only eligible for fully paid invoices and follow the same process. Meaning the invoice has to be paid in full upon receiving the invoice. Partial payments are not accepted for expedited orders.
