Pink & Pouty Signature Pixie -Kim

Due to production processes, all orders go through the following process:​​

#0 Ordering Process - consultation or custom order

#1 Payment Processing - payments received

#2 Sourcing Process - where materials to produce the unit are secured

#3 Customizations Process - sizing, hairline, chemical processing etc.

#4 Finishing Touches Process - creative tweaks by stylist

#5 Shipping Process - shipping label created, Item shipped

How Orders are Handled:

• Placing an order: A request for a customized wig is received 1 of two ways: either post-consultation or as a returning customer

• Estimate Sent: An estimate for services is sent to the customer that requires approval

• Invoice Sent: If estimate is accepted an Invoice is then sent to the customer 

• Partial Payment Received: If the customer pays a deposit only, and not the full balance, the order will fall into the sourcing process and will remain in this queue until balance is paid in full.

• Full Payment Received: If a customer pays in-full, satisfying the entire invoice balance, the order is placed into the sourcing process (does not include shipping delays from our vendors).

• Sourcing: Raw materials and/or chemicals are ordered or removed from inventory and set aside for a particular order number. Sourcing can take up to 16 days.

• Customizations: include the processes like cutting, curling, details of the hairline and fitting alterations are completed. Customizations can take up to 16 days.

• Finishing Touches: include any creative touches your stylist may deem necessary to complete the look

• Shipping: once a wig is complete a shipping label will be generated, and it can take up to 8 days for the wig to leave Pink and Pouty's facility.

• Delays: Always expect delays during high volume ordering (expected but not limited to October - December). Please note that certain Political activity often affect our production timeframes

• EXPEDITED ORDERS: are only eligible for fully paid invoices and follow the same process. Meaning the invoice has to be paid in full upon receiving the invoice. Partial payments are not accepted for expedited orders.

Pink & Pouty Wig Care Steps

All steps should be done while the wig is on a mannequin head stand or secured to your head with Pink & Pouty Fox Hold Melting Spray.

Step 1:

• Lightly spray hair with water.

• Apply detangling spray.

• Very gently comb hair from ends to base.

Step 2:

• Gently rinse hair with cool water.

• Add shampoo to hands and lather.

• Run fingers through the hair from bottom to top to distribute shampoo.

• Do not rub the hair. Use a combing brush to remove debris.

• Rinse thoroughly with lukewarm water.

Step 3:

• Rub fortifying conditioner onto hands.

• Rake fingers through the hair to distribute.

• Do not rub hair.

• Gently use the combing brush to distribute the product.

• Rinse with cool water.

Step 4:

• Rub recovery treatment onto hands.

• Rake fingers through the hair to distribute.

• Do not rub the hair.

• Gently use combing brush to distribute the product.

• Do not rinse.

• Place wig into a plastic ziplock bag and bring to your appointment.

Recommended Products: My Black Is Beautiful line