THE PINK AND POUTY EXPERIENCE
Pink & Pouty is a medical wig provider, offering customized wigs for hair loss, alopecia, and cancer patients. We can also assist with getting approval from your insurance provider (to cover the cost).
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Our services are performed in a private salon suite. Extra guests cannot be accommodated at your appointment. We ask that you respect the privacy of our clients and follow the arrival instructions detailed below.
PLEASE READ IN FULL BEFORE BOOKING
PARKING
Please Park across the street, you will need to park under the bridge and cross the street. We recommend using caution while crossing.
DEPOSIT
A 50% Non-Refundable, Non-Transferable deposit is required to book. The deposit will go toward your services. Balance must be paid at the completion of services.
PUNCTUALITY
Please note that if you are over 15 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled. If you are running late, please text (504) 342-7603.
WIG INSTALL REQUIREMENTS
Braiding is not included in wig installations. Please arrive with your hair clean and braided to the scalp. The following braid patterns are acceptable: Cornrow, Beehive Swirl, or Circular patterns. Please make sure you do not have any oil on your hair, this includes growth drops. Having products on your natural hair may require your appointment to be rescheduled.
SHIPPING POLICY
Due to customizations and other production processes shipping times will take no less than 6 weeks, and no longer than 8 weeks from the date of a completely fulfilled invoice. Please note that shipping delays occur during high-volume ordering, changes in shipment timeline from our vendors, as well as customizations.
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Please keep in mind that although Pink & Pouty Medical Wigs Nonprofit may seem like a larger company, it is in-fact a small organization with one Master Cranial Prosthesis Specialist who completes each part of the wig making process, as well as shipping orders out. Please be patient with us as we grow our team.
Our number one priority is quality. We strive to supersede customer satisfaction, and this can only be done with patience and attention to detail, so keep this in mind before scheduling a consultation, and throughout your time of service.
ORDER PROCESSING POLICY
Due to customizations and other production processes, all orders go through the following process:​
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#0 Ordering Process - consultation or custom order
#1 Payment Processing - payments received
#2 Sourcing Process - where materials to produce the unit are secured
#3 Customizations Process - sizing, hairline, chemical processing etc.
#4 Finishing Touches Process - creative tweaks by stylist
#5 Shipping Process - shipping label created
How Orders are Handled:
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Placing an order: A request for a customized wig is received 1 of two ways: either post-consultation or as a returning customer
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Estimate Sent: An estimate for services is sent to the customer that requires approval
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Invoice Sent: If estimate is accepted an Invoice is then sent to the customer
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Partial Payment Received: If the customer pays a deposit only, and not the full balance, the order will fall into the sourcing process and will remain in this queue until balance is paid in full.
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Full Payment Received: If a customer pays in-full, satisfying the entire invoice balance, the order is placed into the sourcing process (does not include shipping delays from our vendors).
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Sourcing: Raw materials and/or chemicals are ordered or removed from inventory and set aside for a particular order number. Sourcing can take up to 14 days.
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Customizations: include the processes like cutting, curling, details of the hairline and fitting alterations are completed. Customizations can take up to 14 days.
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Finishing Touches: include any creative touches your stylist may deem necessary to complete the look
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Shipping: once a wig is complete a shipping label will be generated, and it can take up to 7 days for the wig to leave Pink and Pouty's facility.
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Delays: Always expect delays during high volume ordering (expected but not limited to October - December). please note that certain Political activity often affect our production timeframes
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Please Note:
Wigs must be new or clean of all styling products and previous installation residue. Failure to bring a clean wig will result in an additional cleaning/prep fee and/or appointment reschedule.
CANCELLATION POLICY
Pink & Pouty Hair and Makeup Salon understands that sometimes schedules change and therefore requests 24 - hour notice when canceling or rescheduling your appointment. Appointments canceled within 24-hours or for which clients are a "No-Show" for will forfeit their deposit of 50% of the service amount. Clients are allowed up to 3 cancellations regarding their appointments. If a client exceeds this amount they will not be able to book again. The client will also be banned after a no call, no show. NO EXCEPTIONS!
RESCHEDULING
Cancelled appointments may be rescheduled for the next available date. If the schedule is full, clients will be able to rebook in the when booking opens. The initial deposit may be used if the client rebooks for the exact same service. If the client books a new service, a new deposit will be collected. Appointments rescheduled once will be cancelled and a new deposit required before rebooking.
WE VALUE YOUR TIME
Pink and Pouty Hair and Make-up Studio values your time and feels that it is fair to honor the same policies we hold to our clients. Should we need to cancel on a client due to unsafe weather conditions weather, power outages, or other unforeseen events with less than 24 hours notice we will honor your 50% deposit and transfer to your next identical service and do all we can to reschedule your appointment in a timely manner.
EMERGENCY SITUATIONS
Pink and Pouty Hair and Make-Up Studio understands that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment. Clients are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows.