THE PINK AND POUTY EXPERIENCE
516 Veterans Blvd, Suite C, Metairie, LA 70005
on the 2nd Floor. Google Maps
Pink & Pouty is a medical wig provider, offering customized wigs for hair loss, alopecia, and cancer patients. We can also assist with getting approval from your insurance provider (to cover the cost).
Our services are performed in a private salon suite. Extra guests cannot be accommodated at your appointment. We ask that you respect the privacy of our clients and follow the arrival instructions detailed below.
PLEASE READ IN FULL BEFORE BOOKING
PARKING
Please park in the back of the building and walk around to the front. Walk the stairs to the second floor and follow the check-in procedure.
DEPOSIT
A 50% Non-Refundable, Non-Transferable deposit is required to book. The deposit will go toward your services. Balance must be paid at the completion of services.
PUNCTUALITY
Please note that if you are over 15 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled. If you are running late, please text (504) 342-7603.
WIG INSTALL REQUIREMENTS
Braiding is not included in wig installations. Please arrive with your hair clean and braided to the scalp. The following braid patterns are acceptable: Cornrow, Beehive Swirl, or Circular patterns. Please make sure you do not have any oil on your hair, this includes growth drops. Having products on your natural hair may require your appointment to be rescheduled.
Please Note:
Wigs must be new or clean of all styling products and previous installation residue. Failure to bring a clean wig will result in an additional cleaning/prep fee and/or appointment reschedule.
CANCELLATION POLICY
Pink & Pouty Hair and Makeup Salon understands that sometimes schedules change and therefore requests 24 - hour notice when canceling or rescheduling your appointment. Appointments canceled within 24-hours or for which clients are a "No-Show" for will forfeit their deposit of 50% of the service amount. Clients are allowed up to 3 cancellations regarding their appointments. If a client exceeds this amount they will not be able to book again. The client will also be banned after a no call, no show. NO EXCEPTIONS!
RESCHEDULING
Cancelled appointments may be rescheduled for the next available date. If the schedule is full, clients will be able to rebook in the when booking opens. The initial deposit may be used if the client rebooks for the exact same service. If the client books a new service, a new deposit will be collected. Appointments rescheduled once will be cancelled and a new deposit required before rebooking.
WE VALUE YOUR TIME
Pink and Pouty Hair and Make-up Studio values your time and feels that it is fair to honor the same policies we hold to our clients. Should we need to cancel on a client due to unsafe weather conditions weather, power outages, or other unforeseen events with less than 24 hours notice we will honor your 50% deposit and transfer to your next identical service and do all we can to reschedule your appointment in a timely manner.
EMERGENCY SITUATIONS
Pink and Pouty Hair and Make-Up Studio understands that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment. Clients are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows.
Consultation
Consults are the most important appointment to a successful visit. During consultations we talk about your wants and needs, maintenance and upkeep, comparing them with your lifestyle. Head molds and measurements are taken for glueless wigs and medical wigs and are also done during consultations.
Consultation bookings are required before any other appointments for all new clients and any client who hasn't been seen in over 8 weeks.
